Love this service!

Received our order in less than an hour using the free 2hour delivery (very happy about that). The delivery guy was polite and courteous. Will use it weekly. Looking forward to them adding more products as time goes on!

Pros - fast, courteous delivery. Gps tracking of the driver (tracked him all the way here).
Text alert when driver was close.
Many of the products we use were available. Email "suggestion box" for products they dont carry.
Prices similar or lower to our local supermarkets

Cons - not all products we use are available, but confident this will change over time.
Paper bags with no handles.

Tips are completely optional. Although I tipped the "recommended" amount, they are definitely not required (not sure why other 1-star reviewers are calling this a hidden fee). The terms state all tips are anonymous so even if someone didnt tip, the driver wont know. Personally, I expect to tip for a service such as this.

Ordered ice cream to see if it would be melted upon delivery. Happy to report it was not :)

Didnt leave any special instructions, so cannot report on whether the drivers pay attention and follow those directions.

Overall, very pleased and will continue using this app on a regular basis!

Gettnerdone about Amazon Prime Now